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FAQ (Frequently Asked Questions)

How Can I Contact You?

Email our customer service team – support@misscelebrate.com

 

 

When will I receive my items?

All Miss Celebrate products are made-to-order. This means your item will usually ship within 3-5 business days however we ask to allow 7-10 business days for your items to arrive to you.

International orders can take longer due to extra shipping time and customs processing times.

Once your item ships you will receive an email containing your tracking info so you will have accurate information as to when your order will arrive.

Please note, we work with different suppliers for certain items so they may ship and arrive separately even though they are ordered at the same time. 

Please contact support@misscelebrate.com if your order hasn’t arrived within the estimated delivery time. Keep in mind that delivery times on international orders may take slightly longer.

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My order has been sent, why don't I see the tracking info?

Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the couriers tracking system.

 

What quality can I expect from my Jewelry?

All our products are made from 316L Surgical Grade Stainless Steel or 

.925 Sterling Silver. We also offer a limited edition Solid Gold necklace from time to time. 

Some products have a Gold finish option. 14K products are plated with Rhodium, while 18K products are plated with real 18K yellow gold. We use a high quality electroplating process that means it doesn't rub or flake away easily. 

For graphical products, the clear dome is a shatterproof liquid glass-like material that is applied by hand. We do not use any paper or stickers to place designs onto our products!

➜ Most of our jewelry is hand-made in the U.S.A by awesome working moms just like yours! We hire and train working mothers and pay a living wage. The rest of  our jewelry is from amazing suppliers we have based in the U.S.A. We are proud to support strong communities and keep jobs in America!

➜ If the custom engraving option is available, engrave onto the back of the pendant your loved one's name, your wedding date, an anniversary, or anything else you want to remember and keep you close to her heart. Each personalized piece offers exceptional craftsmanship that is fit to be an instant classic in your family.

 

Allergies

316L stainless steel is low reaction, with minimum nickel content.

For peace of mind, customers sensitive to nickel can pick a product that's finished with 14K or 18K Gold, as these don't react.  
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Care Advice

It's fine to get our jewelry wet! Wear it in the shower or while swimming, just make sure to dry it afterwards!

If the item becomes dirty or tarnishes in some way, clean it using plain soap and water - drying with a soft cloth.

Before storing the item, make sure it's fully dry and is not stored in a moist environment. When storing, avoid storing it mixed amongst other jewelry, as the tarnish on those pieces may spread and damage the item.

While wearing, avoid exposure to chemicals (including cleaning agents), and avoid wearing in environments where the item may be knocked.

 

What quality can I expect from the T-shirts and Sweaters?

We only use clothing made from trusted brands such as Gildan, Bella and American Apparel, guaranteeing the highest quality in terms of durability and washability. For a complete list of products, you can choose from, visit our Apparel page.

You won't be wearing a thick heavy vinyl-coated t-shirt that will have you panting like a dog on a hot summer day! All our garments have been tested for the best printing results. MissCelebrate.com custom t-shirts are perfect for any occasion, be it for events, resell, fashion or great gifts!

 

What is your exchange policy?

Hassle-free 30 day moneyback guarantee! Due to the products being made on demand we do not offer exchanges, we do however offer a full replacement if your product has been damaged.

Simply email our support team -  support@misscelebrate.com with your name, order #, a photo of the product and reason.

* Requests must be requested within 30 days from the date your items were delivered



 

How secure is my personal information?

Miss Celebrate uses industry-standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.

 

Do you ship in all countries?

We ship to all countries, all over the world.

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